02:30 How Hendrie�s clinical experience inspired his research into organisational psychology and the workplace

Hendrie is a clinical psychologist as well as a consultant and author

From Hendrie�s first clinical internship, he discovered that there were many applications of psychological principles that could benefit people in the working world

He realised that people weren�t giving and taking criticism well in the 1980s

06:27 Understanding the difference between feedback and criticism

Feedback is a noun whilst criticize is a verb

Criticism is a great opportunity to change your boss� perception of you

We need to change our views of criticism as to something positive

Criticism is evaluation whilst feedback is a process

�Productive criticism is synonymous with change�

If you don�t change your behaviour, the criticism isn�t productive

11:24 On the frequency of giving criticism

It needs to be frequent, but also naturally incorporated into conversations

Find ways to interact with your team so you can easily talk about a lot of things

How you give criticism impacts the way the person takes criticism, how they take criticism impacts the way you give criticism

If the person is defensive with criticism, it�s a cue that how you�re delivering the criticism is not working

15:08 The role of praising people

It needs to be sincere, timely and specific

17:07 How pressure can undermine success

Do you perform better/ the same/ or worse if you perform under pressure? The majority performs worse

It�s just an illusion you play at your best under pressure

If you are the best normally, the edge is just to play your best

Pressure is a villain: is attacks your thoughts, ethics, physiology, behaviours

Pressure distortions

We often get confused with stress and pressure

18:20 Is pressure a privilege?

No athlete wants to be under more pressure

They are privileged to be playing the championship game � not to be under pressure

25:31 Do some people handle pressure better than others?

It all boils down to how the person perceives a situation

If you see a situation as threatening, you can�t go all in

�You have to befriend the moment�

28:48 Athletes who choke under pressure

Not winning is not the same as choking

The only reason why people is choke is because they are distracted

Golf has a high risk of choking because there is plenty of time to get distracted

35:46 Coming to terms with your best may not be the best

Don�t focus on the outcome, focus on the process and enjoyment of what you�re playing, as you�re not going to be a professional

It�s hard for some people to accept, but they set themselves unrealistic expectations

Someone else�s success or talent doesn�t take anything away from your level

40:15 On competition

The competitive instinct is the do-or-die survival instinct

�Competition doesn�t bring out the best in people � cooperation brings out the best in people�

Competitive people develop a ranking mindset, where you define your self-worth by comparing yourself to others

43:29 The nature/ nurture debate

Both are important, as you might be more with an innate talent, e.g. playing the violin, but if you are brought up with no instruments, you never fulfil your talent

The ideal environment facilitates your natural ability

There is a debate of nature vs. nurture in mental health, but there is a place for both

46:23 What role does mindfulness and spirituality play in response to pressure?

Mindfulness is self-awareness and tuning into how you talk to yourself

If you are feeling anxious, it�s a big cue that how you are talking to yourself is not helpful

49:25 Breathwork

Breathwork is the fastest way to regain control of your physiology

50:41 How optimism influences your overall wellbeing

Optimistic people have benefits in all areas of their lives, from health to work

You can learn to be an optimist through the language you use and how you talk to yourself

Optimists have better relationships, as people don�t like to be around negative people

�Fake it till you make it� isn�t true, as you are doing it

54:26 The role of self-talk

Your self-talk either gives to takes away your self-confidence

Focus on one word that reflects how you want to come across, e.g. credible, good time

Self-talk doesn�t have to be expansive